Customer Service (US 242829) – NQF Level 4

Duration: 2 days
Target Group: Junior Management
Prerequisite: Communication and Mathematical Literacy at NQF Level 3
Credits: 5
Certification: Services SETA-accredited Certification

Objective:

This skills programme enables learners to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external.

Unit Standard:

242829:  Monitor the level of service to a range of customers.

Outcomes:

At the end of this skills programme, learners will be able to:

• identify internal and external customers, where applicable.
• explain standards of customer service expected by the organisation.
• measure customer satisfaction on an ongoing basis.
• recommending corrective action.