THE WAY WE STRUCTURE AND DELIVER OUR COURSES

Our courses are tailored to our client’s needs, with a structure that is flexible and designed to match the clients’ availability and budget.   Training can be arranged on or off-site.

We pride ourselves in compiling and providing our own study materials.   We partner with Capacity (a materials development and design company) should additional reputable materials be required.

TRAINING DIRECTORY

TENDER TO SECURE BUSINESS

This programme is aligned to the following unit standard:

SAQA ID 114593 : Tender to secure business for a new venture, NQF Level 4, 5 Credits

Services SETA

SAQA ID 57712: Generic Management NQF 4

This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions.   Junior managers include team leaders, supervisors, foremen and section heads.

SAQA ID 93996: Contact Centre NQF 4

This qualification is designed to meet the needs of those learners who enter the field of Contact Centres.   Contact Centres have boomed into a new industry and have been utilised as key business tools, integral to the way organisations achieve their business objectives.   This high-growth industry is constantly in need of skilled and service-driven individuals, which has resulted in a need to develop career paths within this field.   The Contact Centre industry is also fast becoming the next knowledge worker industry.   All Contact Centres are currently recruiting, training and performance managing agents.   Currently Call Centres are positioned within existing organisations that form part of larger industries, i.e. Banking, Insurance and PAY-TV.

MerSETA QUALIFICATION

NLRD23253: GET Certificate Manufacturing NQF 1

This qualification specifies the key skills, knowledge and values required to access engineering and manufacturing qualifications in the Further Education and Training Band.

NLRD58781: NC Production Technology NQF2

This qualification provides learners with the range of learning and skills required to be able to perform a series of activities to support Manufacturing, Engineering and Technology processes.   Learners will acquire a range of skills in the identification of production parameters in Manufacturing, Engineering and Technology industries and basic strategies to achieve them.

NLRD58785: NC Production Technology NQF3

This qualification provides a solid foundation in the operation of process equipment, maintenance activities, shop floor problem solving, production planning and scheduling and quality control.

COMPLIANCE TRAINING

Key Individual (KI) and Representative (Two-day Workshop)

Infinitus SA Consulting offers workshops in various regions.   We have developed a comprehensive and flexible offering to assist the financial services industry in preparing for the Regulatory Exams.   We have developed workshops to bring the material to life, iron out any gaps in understanding and provide learners with tips and techniques to approach the exam.  Workshops focus on examination techniques (Multiple Choice Questions) as well as content of the selected Regulatory Examinations.   It is imperative that students have prepared thoroughly for the workshop by working through the material before attending the workshop.

OTHER TRAINING

Work Readiness Training
  • Emotional Intelligence
  • Business Writing Skills
  • Call Centre and Telephone Etiquette
  • Customer Service
  • Communication & Presentation Skills
  • Microsoft Office (Beginners)
  • CV and Interview Skills
  • Teambuilding
  • Diversity
Various Skills Programmes
  • Business Writing Skills
  • Meetings: Effective Meetings
  • Leadership for First Line Managers
  • HIV/Aids Awareness Training
  • Emotional Intelligence
  • Team Building
  • CV and Interview Skills
  • Personal Image
  • Telephone Etiquette
  • Communication

PEER TRAINING (NON-ACCREDITED COURSES)

Our Peer Training programmes are aimed at schools, churches and youth centres and deal with societal issues, such as drugs, alcoholism, teenage pregnancy, bullying, HIV/AIDS and bereavement.  Our workshops involve teachers, school children and school governing bodies to discuss these issues, teach coping skills and work with them to put policies and procedures in place that is unique to their environment and needs.

SOFT SKILLS WORKSHOP

We have a variety of soft skills courses, including:
  • Conflict Resolution
  • Employee Wellbeing
  • Assertiveness
  • Customer Service Excellence
  • Time Management
  • Negotiation Skills
  • Telephone Etiquette