Business Administration (61595) – NQF Level 4

Duration: 12 months
Target Group: Junior Administration, Receptionist, Secretaries, Admin Clerks, Supervisors, Team Leaders, Junior Management
Prerequisite: Communication NQF Level 3, Mathematical Literacy NQF Level 3, Computer Literacy NQF Level 3
Credits: 140 credits
Certification: Services SETA-accredited Certificate

Objective:

Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational.

Outcomes:

At the end of the skills programme, learners will be able to:

• Have knowledge of the procedures for stock and fixed asset control.
• Develop administrative systems together with other employees.
• Improve organisational effectiveness.
• Present information that is routinely and regularly required.
• Liaise with clients.
• Manage service providers.
• Be an effective employee in the administrative section.
• Identify and solve work-related problems together with others.
• Be an effective member of a team.

Modules:

• Personal Effectiveness
• The Business Environment
• Administration Principles and Procedures
• Working with People
• Working with Finances
• Fundamental Oral Communication Skills
• Fundamental Written Communication Skills
• Fundamental Numeracy Skills