Occupational Certificate: Office Administrator (102161) NQF Level 05

Duration: 12 months
Target Group: Administration/Junior Management
Prerequisite: Level 4 with Communication.
Credits: 445 credits
Certificate: Services SETA

Objective:

This occupational qualification provides an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office including information management and operational processes.

Outcomes:

Recipients of this qualification will be able to:

  • Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational activities within the organisation.
  • Manage, coordinate, and assist in the administration and clerical support of specific departments to facilitate the smooth running thereof by using computerised systems and practices.
  • Assist in selection process, induction, employee wellness, and skills development of employees.
  • Process given data to complete a Workplace Skills Plan.
  • Assist in the administrative function of the marketing, public relations, and advocacy of the organisation.
  • Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards customer service of internal and external stakeholders.
  • Plan, administer, and provide support services to a special project within an organisation.

Modules:

Module 1: Effective office administration and management

Module 2: Business communication and customer services

Module 3: Office protocol, deportment, and etiquette

Module 4: Apply End User Computing

Module 5: Social media and digital literacy

Module 6: Introductory project management

Module 7: Computerised Project Management

Module 8: Basic business calculations

Module 9: Resource and procurement management

Module 10: Tender and procurement processes and procedures

Module 11: Document management and record keeping

Module 12: Staffing and people support

Module 13: Principles of the NQF in relation to Skills development and Workplace skills Plan administration

Module 14: Public relations, marketing and advocacy

Module 15: Ready for work standards