Body Language

Duration:  1 day
Target:  All staff
Prerequisite:  N/A
Credits:  None
Certification:  Non-accredited Certificate of Competence

Objective:

The course will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.

Outcomes:

• Identify internal and external customers, where applicable
• Explain standards of customers service expected by the organisation.
• Measure customer satisfaction on an ongoing basis
• Recommend corrective action