FETC: Business Administration Services SAQA (61595) (LP 35928) NQF Level 04

Duration: 12 months
Target Group: Team Leaders, Supervisors, Junior Managers, Foremen
Prerequisite: NQF Level 3, Mathematical Literacy at NQF Level 3, Computer Literacy at NQF Level 3
Credits: 140 credits
Certificate: SERVICES – Services Sector Education and Training Authority

Objective:

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organisation.

Outcomes:

Recipients of this qualification will be able to:

• Have knowledge of the procedures for stock and fixed asset control
• Develop Administrative systems together with other employees
• Improve organisational effectiveness
• Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time
• Manage service providers
• Be an effective employee in the Administrative section of an organisation
• Be aware of how fraud can be present in an office environment and assisting in its control
• Display Cultural awareness in dealing with customers and colleagues and utilising the differences in a positive way to enhance the effectiveness and image of the organisation
• Identify and solve work related problems together with others in the section
• Apply efficient time management processes, procedures and techniques
• Be an effective member of a team
• Become a knowledge worker

Modules:

Module 1: Work & Career Orientation

Module 2: Office Administration

Module 3:  Finance for Office Administration

Module 4: Customer Care

Module 5:  Business Communication

Module 6: Business Writing

Module 7:  Numeracy