NC: Business Administration Services SAQA (67465) (LP 23655) NQF Level 03

Duration: 12 months
Target Group: Administration/Junior Management
Prerequisite: Communication and Mathematical Literacy at NQF Level 2
Credits: 120 credits
Certificate: SERVICES – Services Sector Education and Training Authority

Objective:

This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations.

Outcomes:

Recipients of this qualification will be able to:

• Gather and report information
• Plan, monitor and control and information system
• Maintain booking systems
• Participate in meetings and process documents and communications related thereto
• Utilise technology to produce information
• Plan and conduct basic research in an office environment
• Coordinate meetings, minor events and travel arrangements
• Set personal goals
• Function in a team and overall business environment
• Demonstrate an understanding of employment relations

Topics Covered:

• Information Handling
• Communications
• Enterprise/Customer Service
• Technology
• Organisation Skills
• Self-Development
• Teamwork
• Business Policies & Procedures