Business Writing Skills Programme – NQF Level 4

Duration: 1-2 days
Target: Administration/All personnel
Prerequisite: Communication at Level 3
NQF: NQF Level 3
Credits:  10 credits
Certification:  Services SETA-accredited Certificate of Competence


Learners will be able to listen and speak/sign confidently in both formal and familiar settings. It enables learners to recognise and effectively use textual conventions and features specific to business texts.

Unit Standards:

12153: Use the writing process to compose texts required in the business environment

19472: Accommodate audience and context needs in oral/signed communication


At the end of the skills programme, learners will be able to:

  • Use strategies that capture and retain the interests of an audience.
  • Selecting the appropriate text type, format and layout for the purpose.
  • Presenting the same information in different ways.
  • Recognising errors and checking for accuracy while writing.