How to deal with Difficult Clients (US 114974) – NQF Level 2

Duration: 1 day
Target Group: Customer service personnel
Prerequisite: Communication and Mathematical Literacy at NQF Level 1
Credits: 2 credits
Certification: ServicesSeta-accredited Certification

Objective of the Skills Programme

Learners who complete this short programme will be given a broad introduction to customer services and including both internal and external customers. The focus is knowledge, skills, values and attitudes in relation to learner’s own context and experience of work.

Unit Standard:

114974:  Apply the basic skills of customer service


At the end of the skills programme, learners will be able to:

  • Explaining customer service.
  • Engage in an interaction with a customer.
  • Process a query in order to respond to a customer need.